Refund Policy
🐥 Refund Policy – Batoot Store
At Batoot Store, your satisfaction is our top priority. We aim to provide the best shopping experience for children’s toys.
✅ Returnable Products
We accept return requests within 14 days from the date of receipt (invoice required) in the following cases:
- The product does not match what was ordered.
- The product is defective or damaged due to a manufacturing issue.
- The wrong product was shipped.
Return Conditions:
- The product must be in its original condition.
- Unused.
- In original packaging with all included accessories.
❌ Non-Returnable Products
- Used or opened products.
- Products damaged due to misuse or poor storage.
- Return requests submitted after more than 7 days from delivery.
🔄 How to Request a Return
- Contact us via:
- Email: [email protected]
- WhatsApp: +96597478144
- Provide your order number and photos of the product (if applicable).
- We’ll review your request and provide the return shipping address.
- Once we receive and inspect the item, we will proceed with a refund or exchange.
💰 Refund Policy
- If the mistake is from our side, you’ll receive a full refund, including delivery fees.
- For personal reason returns, delivery fees will be deducted from the refund.
- Refunds are processed within 7–10 business days to the original payment method.
🔁 Exchanges
We offer product exchanges for other items of equal value (subject to availability) within 7 days of delivery.
📞 Contact Us
We’re always here to help!
📧 [email protected]
📱 +96597478144